Human handoff
The bot knows when to get out of the way
Every automated support system needs an exit. This one recognises the request in any language, and behaves differently depending on whether anyone is actually available.
Who this is forTeams who already answer questions themselves and want the bot to filter the easy ones, not replace them.
- Recognised, not keyword-matched — “can I speak to someone”, “ik wil een medewerker”, an unusual phrasing: the model flags the intent, so you are not maintaining a word list.
- An inbox, not an email dump — take over the conversation, use canned replies, see who you are talking to, and mark it resolved.
- Business hours — inside them the chat goes live; outside them it takes a message and captures the contact as a lead.
- Alerts where you are — email or Telegram when someone is waiting, debounced so a chatty visitor does not spam you.
- WhatsApp as a channel — the same bot and the same inbox, over the WhatsApp Cloud API.
Escalation that is not a dead end
A thumbs-down on an answer offers to tell you more or to talk to a human. Repeated “I do not know” answers escalate on their own, before the visitor gives up.
Your agents look human
Replies carry the agent’s name and photo, and the widget says “Connected with Anna”, so visitors know exactly when they stopped talking to a machine.
Questions
Questions
What if nobody picks up?
After a timeout the visitor is told honestly, and offered the leave-a-message form instead of waiting indefinitely.
Do I need to keep a tab open?
No. Alerts come by email or Telegram, and the inbox shows what is waiting when you get there.
All features
Put it on your site this week
One plugin, your own content, and seven days on our AI before you add a key. No subscription to a chat platform, no data leaving your hosting.
- Download and install. Upload it under Plugins → Add New, like any other plugin.
- Start the trial. The setup wizard asks for an email; the answers run on our AI while you decide.
- Sync your content. One click reads your pages, posts and products. From then on it answers your visitors.
Currently at version 1.59.0 · what changed
Talk to the person who built it
Pre-sales questions, licences, agency work, or a site that needs a look. One inbox, read by the developer.
- A reply within a working day — usually much sooner.
- Support by the person who wrote the code, not a queue.
- A 14-day refund on every plan, no questions that matter.