Documentation
Everything, written down
Setup, every feature, and what to do when something looks wrong. If you would rather ask, the assistant in the corner of this page has read all of it.
Getting started
From installing the plugin to the first real answer on your site.
- Install and activateUpload the plugin, activate it, and find your way around the admin.
- Where every setting livesThe whole admin on one page: five screens, their tabs, and which one holds the setting you are hunting for.
- The setup wizardFive screens that get you from a fresh install to a working chatbot.
- Connect an AI providerWhere to get an API key, what it costs, and how to switch later.
- Choose an embedding providerThe second, much cheaper model that makes search work.
- Put the chat on your siteFloating, inline, or only on certain pages.
Knowledge base
Everything about what the bot knows and how it learns it.
- Sync your WordPress contentPages, posts, products and custom types, kept in sync automatically.
- Crawl a websiteIndex pages WordPress does not own, or a site you are migrating from.
- Import from a sitemapThe tidiest way to index a site you did not build in WordPress.
- Upload PDFs and Word filesPrice lists, manuals and brochures as a knowledge source.
- Write Q&A pairsThe fastest way to fix a wrong answer.
- Paste text as knowledgeFor the facts that live in your head rather than on a page.
- Business factsThe details that must never be wrong.
- Official information vs background articlesStopping the bot from turning a blog post into a promise.
- Check what the bot learnedPreview, duplicates and stale facts.
- The entries list and the editorReading, correcting and deleting what the bot actually knows.
- Content freshnessKeeping the knowledge base in step with a site that keeps changing.
- Supabase vector searchAn optional speed upgrade for large knowledge bases.
- Reset the knowledge baseStarting over cleanly, one source at a time.
Answer quality
Tuning what the bot says, and fixing it when it is wrong.
- Persona and answer voiceWho the bot is, and which pronouns it uses.
- Keep it on topicRefusing questions that have nothing to do with you.
- Guide visitors to the right pageAnswers that end somewhere useful.
- Answer lengthShort answers to short questions.
- The answer cacheRepeated questions, free and instant.
- Multiple languagesAnswering in the visitor's language.
- Fix a bad answerA short diagnostic routine.
Design and placement
How the widget looks and where it appears.
- Theme the widgetColours, shape, avatar and presets.
- The launcher, the window and mobileWhere the button sits, what it looks like, and how big the chat is.
- Name, greeting and headerThe first line a visitor reads, and the bar above it.
- Home screen and teasersWhat visitors see before they type.
- Where and when it appearsPage rules and business hours.
- Quick repliesButtons that ask the good questions for people.
- The “Powered by” creditWhose name is on the widget — by default, nobody’s.
- Embed the chat in a pageThe block and the shortcodes.
Leads and engagement
Turning conversations into contacts.
- Capture leadsAsking for contact details at the right moment.
- Ratings and feedbackKnowing whether it actually helps.
- Chat attachmentsLetting visitors send a screenshot.
- Transcripts, history and consentWhat the visitor keeps.
Live agent
When a human needs to take over.
- Set up human handoffTriggers, timeouts and what visitors see.
- The handoff inboxTaking over a conversation.
- Canned repliesThe answers your agents type over and over.
- NotificationsKnowing when someone is waiting.
- WhatsAppThe same bot on another channel.
WooCommerce
Selling through the chat.
- Index your productsWhat the bot knows about your catalog.
- The shopping assistantRecommendations, comparisons and refinements.
- Cart and checkoutFrom the chat to the order.
Analytics
Reading what the chat is telling you about your visitors, your content and your bill.
- Dashboard and what the numbers meanThe landing screen: the setup checklist, the totals, and why a number can look stale.
- Question topics and outcomesWhat people actually ask, grouped by meaning, and how those conversations ended.
- Token usage and costWhat the chat is costing you, per provider and per model, and how to put a ceiling on it.
- Unanswered questionsThe questions the bot could not answer, and turning one into an entry in a single click.
- Conversations, tags, notes and leadsReading transcripts, organising them, and getting the contact details out.
Privacy and data
What is stored, for how long, and how to erase it.
- The privacy kitDisclosure, consent and policy text, and what it does for GDPR.
- Deletion requests and retentionThe right to be forgotten, in practice.
- Uninstalling cleanlyRemoving every trace, if you want to.
Operations
Running it day to day.
- System HealthThe first place to look.
- The error log and provider alertsWhat broke, when, and who gets told.
- Rate limits and spamKeeping the bill and the inbox under control.
- UpdatesHow new versions arrive.
- Move settings between sitesConfigure once, reuse.
- Developer referenceREST routes, filters, scheduled tasks and constants.
- TroubleshootingCommon symptoms and what they mean.
Put it on your site this week
One plugin, your own content, and seven days on our AI before you add a key. No subscription to a chat platform, no data leaving your hosting.
- Download and install. Upload it under Plugins → Add New, like any other plugin.
- Start the trial. The setup wizard asks for an email; the answers run on our AI while you decide.
- Sync your content. One click reads your pages, posts and products. From then on it answers your visitors.
Currently at version 1.59.0 · what changed
Talk to the person who built it
Pre-sales questions, licences, agency work, or a site that needs a look. One inbox, read by the developer.
- A reply within a working day — usually much sooner.
- Support by the person who wrote the code, not a queue.
- A 14-day refund on every plan, no questions that matter.