Where it is: Knowledge → Entries — the role badge on each item.
A knowledge base usually holds two very different kinds of content: pages that state what your business does, and articles that explain a topic in general. Treating them the same is how a chatbot ends up inventing services.
How it works
- Pages, products and Q&A pairs are official information. The bot may state services, prices and policies from them.
- Blog posts and bloggy crawled URLs are background articles. The bot may explain their content, but may never turn them into a claim about your business.
Changing the role of an item
In the entries list, each item has a role you can flip. Do that when a blog post is really a service page, or when a page is genuinely just an article.
This came out of a real incident: asked whether the business worked with agencies, a bot answered yes and described a partnership model — all of it paraphrased from an educational blog post. Nothing like it was ever offered.