Where it is: the name and greeting are under Design → Content & Text; the header is under Design → Theme & Colors.
Chat identity
| Setting | What it does |
|---|---|
| Chatbot name | The title in the widget header. A name usually works better than a job title — people write differently to “Sarah” than to “Support Bot”. |
| Welcome message | The first bubble, shown before the visitor has typed anything. |
| Greeting mode | Either always use that message, or vary it by time of day. |
Time-based greetings
Choose vary by time of day and you get three fields: morning (5am–12pm), afternoon (12pm–6pm) and evening (6pm–5am). Each visitor sees the one that matches their own clock, not yours — which is the point on a site with visitors in other countries. Leave a slot empty and it falls back to the welcome message.
The header
| Setting | What it does |
|---|---|
| Header colour | Matches your accent colour by default. Untick that to set it separately; the text colour is picked automatically so it stays readable on whatever you choose. |
| Header fill | A soft gradient, or a flat solid colour. |
| Subtitle / status text | The line under the title, beside the status dot. Empty means “Online”. With business hours on, the availability text takes over while you are closed. |
| Avatar / logo image | Shown in the header circle instead of the chat icon. Square images work best. |
Faces on the messages
Design → Widgets → Message Avatars puts a face beside every reply. During a human handoff the agent’s own WordPress profile photo and name replace the bot’s, so the visitor can see the moment a person joined.