The Dashboard is the first screen in the ChatFlint menu, and the only reporting screen you need to visit regularly. Everything on it is computed from your own database — nothing is sent anywhere to produce it.
The setup checklist
While anything essential is still missing, the Dashboard opens with a checklist instead of charts: an API key, an embedding provider, some knowledge, and the widget switched on. It counts itself down (“3 of 5 complete”) and disappears once you are live. If you would rather it were gone sooner, each item links straight to the setting that satisfies it.
The totals
- Total conversations — distinct chat sessions, not messages. A visitor who returns the next day and continues is still one conversation only if the session survived; otherwise it is two.
- Total messages — everything either side said.
- Average messages per conversation — the honest measure of whether people are getting somewhere. Two is a question answered. Ten is usually a visitor going in circles, and worth reading.
- Satisfaction rate — positive ratings as a share of all ratings, if ratings are switched on.
Underneath, Daily conversations (last 7 days) plots volume. A flat line at zero on a live site nearly always means the widget is hidden rather than ignored — check Design → Placement & Visibility first.
Popular questions
The ten most-asked questions of the last 90 days, exactly as they were typed. This is the rawest view on the screen: not clustered, not tidied. It is the fastest way to spot a question you should simply add to the knowledge base word for word.
Why a number can look stale
The expensive panels are cached for five minutes so that opening the Dashboard never runs a pile of aggregate queries on a busy site. If you have just been testing the chat yourself and the numbers have not moved, wait five minutes or use Refresh stats.