Where it is: ChatFlint → Inbox, under Handoff.
Human Handoff lists waiting and active conversations, newest first, with the visitor’s name if a lead was captured.
- Open one to see the full transcript, including what the bot already tried.
- Reply in the composer. Your name and photo appear to the visitor.
- Canned replies insert saved text; build a small library of the answers you type most.
- Mark resolved when you are done. The visitor can start a new conversation any time.