Browse documentation
Answer quality
Tuning what the bot says, and fixing it when it is wrong.
-
Persona and answer voice
Who the bot is, and which pronouns it uses.
-
Keep it on topic
Refusing questions that have nothing to do with you.
-
Guide visitors to the right page
Answers that end somewhere useful.
-
Answer length
Short answers to short questions.
-
The answer cache
Repeated questions, free and instant.
-
Multiple languages
Answering in the visitor’s language.
-
Fix a bad answer
A short diagnostic routine.